The Credit Control Department is looking to recruit Advisors within the Arrears Team.  The ideal candidates will be required to:

Maximise recoveries by actioning in a cost effective manner those accounts in arrears through to repossession and obtain by encouragements/persuasion retrieval of monies due

Communicate effectively by telephone and/or correspondence in an efficient and professional manner

Achieve set team and divisional targets whilst maintaining high standards of quality output

Communicate well with litigation solicitors, counsellors and other 3rd parties to establish a good working relationship

Take personal responsibility for own allocated work split and providing an excellent service both to the borrower and the Lender

Provide assistance to the Line Manager and other members of the team depending on workloads and priorities

Maintain and produce timely and accurate management statistics.


The above is not an exhaustive list of duties.

You should be able to demonstrate the following:

Excellent interpersonal and communication skills both written and verbal

Ability to work under pressure and prioritise workloads to achieve demanding targets

Good collection skills to negotiate and achieve best recovery levels

Have initiative and be able to easily adapt to changing processes

Ability to gather information and make sound decisions within the Lenders guidelines.

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